Building tools and products to power great dining experiences requires the teams at OpenTable to understand the ins and outs of restaurant operations, down to the smallest detail. From time to time, that means standing in the restaurant staff’s shoes — literally. Our product team regularly works shifts in restaurants so they can experience their challenges first hand and optimize products that offer solutions to those challenges. Here, Product Manager Adam Wagner shares his insights from a night behind the host stand.
Recently I had the opportunity to stand in as a host at Stones Throw, a neighborhood restaurant in San Francisco’s Russian Hill. Here are some interesting observations from what was ultimately an invaluable experience.