Today, we at OpenTable released our annual list of the 100 Best Restaurants in America, celebrating the best of the best in our dining network. The awards are based on more than 5 million reviews from verified diners (meaning the guests actually dined there before leaving a review) and celebrate long-standing, revered restaurants whose food and hospitality consistently earn rave reviews and attract repeat diners.
At the top of the list is St. Francis Winery & Vineyards, which has earned the number one spot for the second time in three years. That’s especially impressive considering St. Francis provides a decidedly non-traditional restaurant experience with its acclaimed five-course food and wine pairing.
We wondered: what can more traditional concepts learn from the St. Francis experience that may help them delight guests time after time? Here, Barbora Hawkins, who heads up sales and marketing for the brand, tells us all about their five secrets to exceptional hospitality.