We’re thrilled to be a part of the TechTable Summit taking place in New York this week to discuss how technology is transforming the hospitality industry. OpenTable’s SVP of Product Jocelyn Mangan will be moderating the Pay It Forward panel, leading the conversation about the future of restaurant payments and security. Here, in anticipation of the event, she shares seven ways she sees technology changing the restaurant world as we know it.
I sit at the intersection between a talented sales team and a product development team. Our sales team is made up of people who have actually worked in and owned restaurants, so they truly are experts, and they are in the field talking to restaurateurs every day.
Meanwhile, our design, product and engineering teams incorporate customer discovery into our process to build amazing products. I literally walked into a neighborhood restaurant the other night and spotted two of our engineers “in the field” with our new Guest Center product, learning during the shift.
At OpenTable HQ we talk about restaurants every single day. As an associated perk, it’s by far the best place to ask for a recommendation or hear about a trend as it emerges. Here are seven ways I see innovations in tech changing the way restaurants manage guests and operations, build teams and loyalty, and delight diners.