“Anybody who’s going out for Valentine’s Day wants to have a good time and be in love,” says Guillaume Magnani, General Manager of Cafe Centro in New York, with a laugh. The brasserie-inspired restaurant in Midtown is gearing up for one of the busiest dining days of the year. “It’s up to us to create that atmosphere.”
Creating a menu is the first part of any holiday, and all other prep for holiday services stem from that — but how can you make sure that every team member is prepared for the occasion? Getting your whole staff to embrace the menu and imparting them with knowledge to sell it can be a challenge, but there are certain tools you can use to make sure that everyone is on the same page and your guests are getting the right information.
At Cafe Centro, Magnani works with Chef Ted Rozzi to make sure their team is prepared for this busy service well in advance. Below, they share their game plan across all touchpoints of the restaurant. [Read more…]