Fact: most restaurants don’t have a mobile website, which means they’re missing out on one of the most important tools for bringing in customers. Mobile sites help you rank higher in search engines and provide a better experience on the small screens of smartphones — which is a big deal when nearly 75% of consumers choose a restaurant based on search results. A mobile site isn’t so much a distinct website as it is a different skin for your existing desktop site; it makes the most important information from your website easy to see, read, and navigate on the go, with a larger text size and simplified layout and navigation.
Main Street Hub is a do-it-for-you marketing platform for local businesses and has published more than one million pieces of content for thousands of restaurants across the country. Here, their team shares tips and best practices for managing your social channels, growing your audience, and representing your brand in the best possible light.
Before he joined OpenTable, Charlie Roberts spent a decade working in restaurants in the San Francisco Bay Area — he was a GM at Oliveto in Oakland and also held positions at Aperto and NOLA. After two years as an OpenTable Account Manager and another year as a Sales and Restaurant Relations team trainer, Charlie is a pro at helping restaurants maximize their reservation books. We asked him for an insider’s tricks of the trade to get the most out of OpenTable.
How do you measure your restaurant’s success? Last summer, OpenTable acquired Copilot, a powerful service that helps restaurants identify how to grow sales by benchmarking with similar restaurants. Here, OpenTable’s Director of Product (and Copilot co-founder) Eli Chait lists the top metrics you should be tracking and explains how each one reveals new opportunities for your business.