As a restaurateur, you’re rarely sitting down at a desk — days are full of meetings, you’re on your feet, and many operators are even running between restaurants. In today’s ever-competitive industry it’s never been more important to stay connected to what’s happening at the host stand. That’s why we at OpenTable unveiled our GuestCenter iPhone app, which allows owners and managers to monitor their business no matter where they are.
Through the iPhone app and notifications to the Apple Watch, restaurateurs can make smart business decisions on the fly with constant access to data, insights, and tools they need to keep their operation running smoothly.
“We understand that running a restaurant places round-the-clock demands on owners and managers, and for those that have more than one location these demands are multiplied,” says OpenTable CEO Christa Quarles. “The GuestCenter iPhone app creates an additional connection between OpenTable and restaurant owners and managers by helping them to better understand and improve their business in a simple and flexible manner.”
So, how does it work? Initial data shows that the iPhone app is quickly gaining traction among our GuestCenter users, with high user adoption and engagement. In fact, the app is opened on average nine times per day by each user, and more than half engage with it daily.
“I’m the chef and owner of The Bellwether, so I’m very tied into the restaurant and often times running from one place to the next,” says Ted Hopson, chef and owner of The Bellwether in Los Angeles. “With the iPhone app, I’m able to see where reservations are throughout the day, if we’re going to be busy, whether we need to bring in someone else and when orders are dying down so we can alert our cooks. I literally check it 15 times a day.” [Read more…]