OpenTable’s annual sales conference brings together our entire field team, from Tennessee to Tokyo, for a week devoted to sharing ideas, inspiration, and (of course) food. This year we invited a few local San Francisco restaurateurs to participate in a panel discussion about industry trends, business challenges, and how they aim to raise the bar for hospitality. See highlights in the video above!
Calling all chefs and restaurant professionals! OpenTable is a proud sponsor of the fifth annual Eat Retreat, an off-the-grid gathering of chefs, butchers, artisanal producers, and artists. This year’s event will take place Sunday, May 17 to Wednesday, May 20 at Camp Shand near the town of Cornwall, Pennsylvania (40 minutes north of Lancaster and 90 minutes northwest of Philadelphia).
February 14th was a day to remember at OpenTable. This Valentine’s Day we seated more than two million diners across the globe and captured our highest volume in company history. To mark this milestone, we’re excited to share a few fun facts around Valentine’s Day dining.
OpenTable reviews are treasure troves of feedback, both positive and negative. Reviewers often pour their feelings into thoughtful 2,000-word responses, covering every aspect of the dining experience — and as a result, they become an important source of insight for our guests and restaurants alike.
Our data science team digs even deeper. They “mine” reviews, singling out a single theme and looking for the words most often associated with each one. Then they create word clouds that show an at-a-glance view of what reviewers are saying overall, aggregating content from individual reviews to show how important each word is in relation to the topic at hand. (For more information on how these topics are learned from free text reviews, see this article on our tech blog.)
Valentine’s Day is one of the most popular dining days of the year and the subject of countless OpenTable reviews. Data Scientist Sudeep Das mined OpenTable reviews to find out what makes an experience worthy of a 1-star or 5-star ranking — read on, and learn how to delight diners this Valentine’s Day.
With 2014 coming to a close, we asked our data team for a review of the year in dining: what days drove the most covers, and which times were slowest for restaurants. Here’s a snapshot of how, when and where diners in the United States celebrated this year.