Happy New Year! Now that 2015 is upon us, resolve to make this the best year yet for your restaurant business. Every day in January we’ll be featuring a new tip from restaurateurs, chefs, and other industry leaders to shape up your marketing, operations, hospitality, and more. Check back daily for expert advice and successful strategies to start your year off right.
As a former restaurant critic for the New York Times and Los Angeles Times, Ruth Reichl knows what can make or break a great dining experience. She’s famous for her creative and serious approach to the job, which earned her two James Beard Awards for restaurant criticism and led to her dressing up in elaborate disguises to avoid being recognized on the New York dining scene, as she describes in her memoir Garlic and Sapphires.
Here, we ask Ruth what restaurants should know about criticism, how to deal with a negative review — and yes, how to spot a critic.
When it comes to opening a restaurant smoothly and running it successfully, Alison Arth is a pro. She held leadership positions on the opening teams of multiple restaurants within Daniel Boulud’s prestigious Dinex Group in New York before working as General Manager of Locanda and Director of Food and Beverage at The Battery in San Francisco. Now, as the founder and principal of hospitality consulting firm Salt & Roe, she partners with restaurants to create consistent, genuine guest experiences and build long-term success. To date, she’s been involved in 13 restaurant openings; most recently, she has consulted on the opening of Gavin Kaysen’s Spoon and Stable in Minneapolis. At Open for Business, we’re thrilled to partner with Alison for a new series on starting and growing a restaurant business, step by step.