We’re pleased to introduce a business intelligence suite for GuestCenter, our flagship restaurant management product. The new suite gives restaurants the tools and insights they need to seat more guests, better understand their diners’ booking habits and preferences, and personalize hospitality to help turn first-time diners into regulars.
“Our goal is to give restaurants the insights they need to make well-informed decisions affecting their business,” Prasad Gune, OpenTable SVP of Product. “The business intelligence suite offers at-a-glance dashboards showing both past performance and trend analysis which helps restaurants manage their operations, adjust their staffing schedules, and tailor their marketing efforts — all in real time”.
The business intelligence suite provides powerful insights and recommendations to help restaurants grow and thrive with:
Shift Occupancy Analysis: Analyzes monthly and yearly historical occupancy to help identify occupancy trends and forecast demand.
Turn Time Optimization: Uncovers opportunities to optimize turn times to maximize busy shifts and seat more guests
Booking Insights: Analyzes reservation data to provide insight into where diners are coming from.
Referral Insights: Tracks referrals, concierge relationships, and reservations giving restaurants insight on who is referring the business and the number of guests they are sending to the restaurant.
Restaurant Owner App: Presents quick analytics into how the business is performing on a monthly and shift basis, giving restaurateurs the knowledge they need to make informed and strategic decisions.
Monthly Business Reports: Shares actionable insights for busy owners and GMs, ensuring stakeholders stay informed with top-line reporting.